If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your us and send photos to Sales@saunasweat.com so we can contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”
We do not accept returns
Dundalk has sole discretion concerning replacing components due to shipping damage or any other issues out of our control.